Duncan & Hoots Jewelers, located at 606 W State St, Jacksonville, IL, is a charming local jewelry store that specializes in engagement ring creation and custom services. With a welcoming atmosphere and a dedicated team, it's a favorite among Jacksonville residents looking for personalized jewelry experiences.

The store operates under the thoughtful guidance of its staff, including the highly praised Joyce, who is known for her exceptional customer service. Reviewers frequently mention the team’s ability to listen to specific needs, providing tailored advice to bring each customer's vision to life. They offer services ranging from in-house repairs to custom designs and engraving, ensuring that each piece is crafted with care.

Customer Sentiment: Approximately 80% of customers express high satisfaction with their experiences, while around 10% have shared neutral sentiments and another 10% reported minor issues.

Opening Hours:

Monday to Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

Best Review: Kim spoke highly of her experience, noting that the staff went above and beyond to assist her, resulting in a very enjoyable visit.

Worst Review: Laura felt compelled to clarify that reports of the store being permanently closed were inaccurate, stating that the business was indeed open and operating as usual.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.