East Towne Jewelers, located at 1515 W Mequon Rd #4 in Mequon, WI, is a cherished destination for those in search of exquisite engagement rings and custom jewelry design. Nestled within Ozaukee County, this store has built a solid reputation over its 36 years in business, offering an array of unique pieces to suit every taste.

Owner Mary Seramur and her friendly team are known for their exceptional customer service and dedication to helping clients create one-of-a-kind engagement rings. Customers frequently rave about the personalized attention they receive, with many noting how the staff genuinely listens to their ideas and provides thoughtful recommendations. While the vast majority of reviews reflect a high level of satisfaction, there have been some mentions of inconsistent experiences, particularly regarding communication.

Customer Sentiment: Approximately 80% of patrons express delight with their visits, while 10% have shared neutral feedback, and another 10% have reported issues with service.

Opening Hours:

Tuesday to Saturday: 10:30 AM – 4:00 PM
Sunday: Closed
Monday: Closed

Best Review: Joanne praised the stunning selection and Mary’s incredible custom design skills, highlighting how dedicated the staff is to ensuring a fantastic experience.

Worst Review: Jill reflected on a disappointing exchange experience, where she felt treated disrespectfully and her concerns were dismissed regarding a Pandora bracelet.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.