Northampton Jewelers, located at 104 Main St, Northampton, MA, is renowned for its custom jewelry design and fine rare gems, particularly excelling in the creation of engagement rings. The skilled staff takes pride in providing personalized service, crafting unique pieces that reflect individual styles and preferences. Customers frequently highlight the friendly and knowledgeable artisans who work on-site, ensuring an intimate and engaging experience when crafting special jewelry pieces.

Operating hours are as follows:
- Monday: 12:00 PM - 6:00 PM
- Tuesday: Closed
- Wednesday: Closed
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM

The overall sentiment from online customer reviews reflects a mixed atmosphere, with 57% positive, 28% neutral, and 15% negative feedback based on the seven reviews assessed.

Highlighting the positive aspect, many customers appreciate the artisanship and the ability to create custom designs. The negative reviews point to issues with communication and delays in service, particularly around ring resizing and completion times.

Best Review:
Charlie commended the store for its artisanship and the friendly, helpful nature of the staff, emphasizing the unique designs offered.

Worst Review:
Jocelyn expressed frustration over the long wait times for her ring resizing, noting the lack of communication throughout the process.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.