Eichhorn Jewelers, located at 250 E Main St, Galesburg, IL, has a rich history of serving the local community with quality jewelry. Known for their expertise in creating beautiful and unique engagement rings, this store offers a variety of fine jewelry, focusing heavily on diamonds and custom designs.
The friendly staff members are praised for their personalized service and knowledge, making the design process enjoyable and stress-free. Many customers appreciate how the team listens to their ideas and transforms them into stunning pieces. However, feedback suggests there have been some service inconsistencies that have left a few customers feeling less than satisfied.
Customer Sentiment: Approximately 75% of customers are highly satisfied, while 15% express neutral feelings, and 10% report issues with service.
Opening Hours:
Monday to Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 3:00 PM
Sunday: Closed
Best Review: Tim complimented the staff for their exceptional patience and guidance, stating that they truly cared about helping him find the perfect ring for his fiancé.
Worst Review: Frances experienced issues with a jewelry repair that was not completed as promised, expressing disappointment in the customer service she received.
This overview is based on customer feedback gathered from Yelp, Google, and Facebook.
Positivity Score: 82.5%
Total Customer Feedback Reviewed: 2