Cooper Jewelers is a well-established jewelry store specializing in engagement ring creation and customer service, situated at 51 Mountain Blvd, Warren, NJ 07059. This family-owned business has been operating for over six decades and prides itself on a strong commitment to quality, craftsmanship, and individualized customer service. The knowledgeable staff, including owner Elayne, are particularly noted for their expertise in custom design, ensuring that each engagement ring is tailored to the customer’s specifications.
With a total of 162 reviews reviewed, the store maintains a 4.9-star rating on Google, reflecting a generally positive sentiment among customers.
Overall Sentiment from Online Customer Reviews:
Positive: 78%
Neutral: 15%
Negative: 7%
The positive reviews often highlight the exemplary service, the quality of the jewelry, and the unique custom designs that Cooper Jewelers offers, particularly for engagement rings. However, few customers have expressed dissatisfaction with their experiences, mentioning issues related to craftsmanship and customer service.
Best Review:
One customer praised Cooper Jewelers for their patient and knowledgeable staff who helped in selecting a luxury watch and made the shopping experience enjoyable.
Worst Review:
Another customer expressed frustration over poor craftsmanship and rude customer service, detailing a negative experience during the resizing of an engagement ring.
**Opening Hours**
| Day | Time |
|-----------|------------------|
| Sunday | Closed |
| Monday | Closed |
| Tuesday | 10:00 AM - 5:30 PM |
| Wednesday | 10:00 AM - 5:30 PM |
| Thursday | 10:00 AM - 5:30 PM |
| Friday | 10:00 AM - 5:30 PM |
| Saturday | 10:00 AM - 5:30 PM |
Staff members include Elayne, the owner, and other knowledgeable team members.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 85.5%
Total Customer Feedback Reviewed: 162
Store Phone Number: 9082223388