Ellington Jewelers, located at 123 North Main Street, Kernersville, NC, specializes in custom engagement ring creation and a variety of jewelry services. Owned by Bruce and Angie Hutchins, this reputable jeweler has been serving the community since August 2005. With extensive experience since 1981, Bruce offers expert craftsmanship in jewelry repairs, remounts, and custom designs, ensuring high-quality service in-house.
The store has received a mix of feedback from customers. On the positive side, many reviews highlight exceptional customer service, a welcoming atmosphere, and a wide selection of unique pieces. Customers express satisfaction with the personalized attention received when designing engagement rings and appreciate the extensive knowledge shared by the staff. However, some negative reviews note issues with the timeliness of repairs and inconsistencies in quality, highlighting a need for improvement in customer service responsiveness during busy periods.
Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 10%
Negative: 15%
Opening Hours:
| Day | Hours |
|-----------|----------------|
| Tuesday | 10:00 AM - 5:00 PM |
| Wednesday | 10:00 AM - 5:00 PM |
| Thursday | 10:00 AM - 5:00 PM |
| Friday | 10:00 AM - 5:00 PM |
| Saturday | 10:00 AM - 2:00 PM |
| Sunday | Closed |
| Monday | Closed |
Staff:
- Bruce Hutchins
- Angie Hutchins
Best Review: A customer praised Ellington Jewelers for their exceptional service, expressing gratitude for the staff’s helpfulness and knowledge while selecting diamond earrings that exceeded expectations in quality and value.
Worst Review: A customer expressed dissatisfaction due to a delay in jewelry repair, which took almost three weeks instead of the promised week, accompanied by poor communication and no apology from the staff.
* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 80%
Total Customer Feedback Reviewed: 65
Store Phone Number: 3369938484