Emmaus Jewel Shop LimitedLiability Company in Emmaus PA

Emmaus Jewel Shop is located at 338 Main Street, Emmaus, PA 18049, and can be contacted at (610) 965-2174. This charming jewelry store has been serving the community for over 72 years, specializing in personalized services including custom engagement ring creation, repairs, engraving, and restringing. The friendly staff, led by owner Donna Marks, are known for their professional approach and excellent customer service, making it a popular choice for gift shopping on any budget.

Based on 20 reviews gathered, there is a notable distinction between the positive and negative feedback from customers. Many praise the shop for its fast, friendly service and the owner’s personable nature. The atmosphere is described as welcoming, with various customers expressing satisfaction with the high quality of jewelry and the shop's expertise in handling special orders.

However, there are significant concerns reflected in the negative reviews. A particularly troubling case involved a customer who was disappointed with a repair service that resulted in damage to their property, highlighting potential issues with quality assurance.

Overall Sentiment from Online Customer Reviews:
- Positive: 70%
- Neutral: 15%
- Negative: 15%

**Opening Hours:**
- Tuesday: 9:30 AM – 5:00 PM
- Wednesday: 9:30 AM – 4:00 PM
- Thursday: 9:30 AM – 4:00 PM
- Friday: 9:30 AM – 5:00 PM
- Saturday: 9:30 AM – 2:00 PM
- Sunday: Closed
- Monday: Closed

**Mentioned Staff:**
- Donna Marks (Owner)

Best Review:
Amanda highlighted the shop for its great atmosphere and excellent customer relations, noting that it is a perfect place for gift shopping at any budget.

Worst Review:
Chad expressed dissatisfaction with a watch repair he had done there, claiming it resulted in damage and that the service provided was unprofessional.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.