Enchanted Jewelry, Plainfield, CT
Located at 131 Norwich Road, Plainfield, CT 06374, Enchanted Jewelry is a well-respected jeweler in Windham County, offering a wide range of services specializing in engagement ring creation and customization. Customers appreciate the personalized service provided by the knowledgeable staff. With a strong emphasis on customer care, the store features skilled bench jewelers who work collaboratively with clients to design unique pieces tailored to individual preferences.
Positive reviews highlight the exceptional quality of craftsmanship, the welcoming environment, and the friendly, attentive service provided by the staff. Customers frequently mention the owner, Jill, and her team as being particularly helpful and committed to ensuring a satisfying experience. Many express gratitude for the seamless process of designing engagement rings that embody sentimental value.
However, some reviews note dissatisfaction with specific experiences, indicating occasional miscommunication regarding timelines and expectations for repairs. These issues, while present, do not overshadow the overall positive sentiment that predominates in the feedback.
Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%
Highlights of the reviews indicate a collective appreciation for the intimate shopping experience and the trust that customers feel when leaving their precious items in the shop's care.
Best Review: Noah commended Enchanted Jewelry for its personalized service during the creation of a custom engagement ring using his late mother's diamond. The attentive communication and friendly staff made the experience exceptional, exceeding his expectations.
Worst Review: Katherine expressed frustration regarding the reliability and communication of the service received, stating dissatisfaction with the handling of her engagement and wedding bands.
Operating Hours:
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 5:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 2:00 PM
- Sunday: Closed
- Monday: Closed
Staff members mentioned: Jill Keith, Joe Keith.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
