Erwin's Jewelers, located at 223 W Mission Ave, Bellevue, NE 68005, is a well-regarded jewelry store in Sarpy County specializing in the creation of engagement rings and offering exceptional customer service. This family-owned establishment has been recognized for its personalized approach to jewelry design, making it a go-to destination for couples looking to craft their perfect engagement ring. The skilled staff, including well-known jeweler Frank and his daughter Rebecca, have garnered a reputation for their craftsmanship and attention to detail.
With a total of 245 reviews reviewed, customer sentiment reflects a mix of experiences.
### Overall Sentiment from Online Customer Reviews:
- Positive: 70%
- Neutral: 20%
- Negative: 10%
Customers appreciate the friendly environment and the quality of work provided, particularly highlighting the expertise in ring resizing and repairs. Many report a welcoming atmosphere with knowledgeable staff who take the time to explain their services.
However, some negative experiences have been shared, particularly regarding delays and communication issues related to specific services, which have left a few customers dissatisfied with their service experiences.
#### Opening Hours:
- Monday: Closed
- Tuesday: 10 am – 6 pm
- Wednesday: 10 am – 6 pm
- Thursday: 10 am – 8 pm
- Friday: 10 am – 6 pm
- Saturday: 9 am – 3 pm
- Sunday: Closed
#### Staff Members:
- Frank
- Rebecca
### Highlight Reviews:
#### Best Review:
A customer praised Erwin's Jewelers for the outstanding customer service received when having an antique pocket watch repaired, noting the professionalism and care exhibited by the staff.
#### Worst Review:
A customer expressed disappointment regarding a poor experience during a ring resizing, highlighting issues with the final product and lack of effective communication from the staff.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.