Faltom Jewelers in Naugatuck CT
Faltom Jewelers, located at 108 Church St, Naugatuck, CT 06770, is a well-regarded jewelry store, especially celebrated for its engagement ring creation services. With a commitment to quality craftsmanship and customer satisfaction, the store has been serving the community for nearly 40 years. They offer a wide selection of custom-designed jewelry, including options for engagement rings that cater to various tastes and budgets. Customers appreciate the friendly and professional staff, including Rui and Luis, who are known for their excellent service and dedication to meeting individual needs.
Operating in New Haven County, Faltom Jewelers provides various jewelry services, such as repairs for watches and jewelry, while ensuring a welcoming environment for patrons. The store has garnered positive responses for their attention to detail and supportive atmosphere during the purchasing process.
Customer Reviews Sentiment:
Overall Sentiment from Online Customer Reviews:
- Positive: 60%
- Neutral: 20%
- Negative: 20%
The feedback collected from 39 reviews reflects a generally favorable atmosphere, with a majority praising the quality of service and professionalism offered by the staff.
Best Review: A customer named George highlighted Faltom Jewelers' outstanding service when he ordered an engagement ring while stationed overseas. He noted their willingness to collaborate and ensure his satisfaction throughout the process, resulting in a beautiful ring and positive purchasing experience.
Worst Review: Jasmine expressed frustration over a poor interaction, where the staff dismissed her authentic Rolex watch as fake and displayed a lack of professionalism. This experience left her disappointed with the service quality.
Opening Hours:
- Monday: 9:30 AM - 5:30 PM
- Tuesday: 9:30 AM - 5:30 PM
- Wednesday: 9:30 AM - 5:30 PM
- Thursday: 9:30 AM - 7:00 PM
- Friday: 9:30 AM - 4:00 PM
- Saturday: 9:30 AM - 5:00 PM
- Sunday: Closed
Staff members mentioned include Rui and Luis.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
