Fernandez Jewelers, located at 2689 Saviers Rd, Oxnard, California, is a prominent jeweler in Ventura County, specializing in custom engagement ring creation and jewelry repair services. The store operates Monday to Friday from 10 AM to 8 PM, Saturday from 10 AM to 7 PM, and Sunday from 11 AM to 6 PM. The phone number for inquiries is (805) 240-1717.
With a total of 21 reviews examined, the overall sentiment is mixed. Positive reviews praise the helpfulness of staff, particularly Marissa, who is noted for her friendly service and efficient jewelry repair work. Customers expressed satisfaction with the quality of jewelry and the personalized attention received. However, negative feedback highlights concerns regarding service issues and ring resizing experiences, with several customers expressing disappointment over lost or mishandled jewelry, resulting in a lower overall rating on platforms like Yelp (1.8 stars) and Google (4.6 stars).
Overall Sentiment from Online Customer Reviews:
- Positive: 45%
- Neutral: 30%
- Negative: 25%
Best Review: A customer commended Fernandez Jewelers for its attentive service and quick jewelry repairs, particularly recognizing Marissa for her kindness and efficiency.
Worst Review: Another customer expressed frustration, recounting a negative experience related to a lost ring that was supposed to be resized, feeling misled by the staff's reassurances.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
**Opening Hours:**
- Monday: 10 AM - 8 PM
- Tuesday: 10 AM - 8 PM
- Wednesday: 10 AM - 8 PM
- Thursday: 10 AM - 8 PM
- Friday: 10 AM - 8 PM
- Saturday: 10 AM - 7 PM
- Sunday: 11 AM - 6 PM
**Staff Members Mentioned:**
- Marissa
- Gonzalo
Positivity Score: 60%
Total Customer Feedback Reviewed: 21
Store Phone Number: 8052401717