Fitzula Jewelers, located at 1614-M Union Valley Road in West Milford, NJ, is a local favorite for those looking to create beautiful engagement rings. This jewelry store has garnered a solid reputation in the community, offering a range of services including custom designs and jewelry repairs. Customers appreciate the warm atmosphere and knowledgeable staff, which has kept them coming back for over 62 years.
The team, led by owner Danny, is known for its skilled craftsmanship and dedication to customer satisfaction. Reviews frequently highlight their friendliness and attentiveness, with many customers noting how the staff takes the time to understand their needs during the design process.
Customer Sentiment: Overall, about 80% of customers express high satisfaction with their experiences, while 10% remain neutral, and another 10% report challenges with pricing and communication.
Opening Hours:
Monday: Closed
Tuesday: 10:00 AM – 6:00 PM
Wednesday: 10:00 AM – 6:00 PM
Thursday: 10:00 AM – 6:00 PM
Friday: 10:00 AM – 6:00 PM
Saturday: 10:00 AM – 5:00 PM
Sunday: Closed
Best Review: Breanna mentioned how thrilled she was with her engagement ring resizing and soldering, praising the craftsmanship that exceeded her expectations.
Worst Review: Evelyn expressed disappointment over being overcharged for repairs, indicating a lack of communication in resolving her concerns.
This overview is based on customer feedback gathered from Yelp, Google, and Facebook.
Positivity Score: 85%
Total Customer Feedback Reviewed: 17
Store Phone Number: 9736579072