Fletcher's Jewelry, located at 118 N Main St, Waupaca, WI, has established a reputation as a premier jeweler in Waupaca County since 1937. This family-owned and operated business, run by third-generation jewelers Jeff and Pat Fletcher, places a strong emphasis on personalized service and quality craftsmanship. The jeweler offers a diverse selection of exquisite items, particularly specializing in engagement rings, wedding bands, and custom jewelry design services. In addition to sales, they provide repair services and appraisals to ensure customer satisfaction.
The store has garnered a solid reputation with a 4.7-star rating based on 24 reviews. Customers frequently commend the store's knowledgeable staff and the extensive selection of jewelry available. Many reviews highlight the welcoming atmosphere and the exceptional service received when creating custom engagement rings. However, there are some negative sentiments, particularly around pricing and customer service experiences that weren't as favorable for a few individuals, indicating that some customers felt the costs were higher than expected or had mixed experiences with personal attention.
Overall Sentiment from Online Customer Reviews:
- Positive: 85%
- Neutral: 10%
- Negative: 5%
**Opening Hours:**
- Monday: 9 AM - 5 PM
- Tuesday: 9 AM - 5 PM
- Wednesday: 9 AM - 5 PM
- Thursday: 9 AM - 5 PM
- Friday: 9 AM - 5 PM
- Saturday: 9 AM - 12 PM
- Sunday: Closed
**Staff Members:**
- Jeff Fletcher
- Pat Fletcher
Best Review:
Rebecca praised Fletcher's Jewelry for its vast selection and top-notch service, emphasizing the value of shopping local and supporting a family-run business.
Worst Review:
NL expressed dissatisfaction with a ring sizing charge, stating that it affected their willingness to make future purchases at the store.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 90%
Total Customer Feedback Reviewed: 24