Forever Rox is a prominent jewelry store located at 930 Tahoe Blvd, Ste 203, Incline Village, Nevada, 89451. With a phone number of (775) 831-4544, this family-owned business has been serving the community since 1984. Specializing in engagement ring creation and fine jewelry, Forever Rox stands out for its personalized services, including custom design and repairs. The owner, John Roxburgh, along with his son Kai, is known for their creativity and dedication to customer satisfaction. The store operates in Washoe County.

Customer reviews indicate a mixed sentiment overall. Positive reviews highlight the exceptional customer service and the craftsmanship involved in creating beautiful engagement rings. Clients appreciate John’s patience and his artistic ability to bring their vision to life. However, there are some negative experiences reported, particularly related to customer service, where some customers felt disregarded.

Overall Sentiment from Online Customer Reviews:
- Positive: 70%
- Neutral: 15%
- Negative: 15%

**Customer Reviews Sentiment:**
The feedback from a total of 27 reviews suggests a generally positive atmosphere, with many praising the dedication of the staff while a few highlighted a poor customer service encounter.

**Best Review:** Rick mentioned that the service at Forever Rox exceeded his expectations, and his wife loved the new jewelry they purchased.

**Worst Review:** John expressed his frustration over a lack of service when he sought an appraisal, feeling that the staff were not accommodating.

Operating Hours:
| Day | Hours |
|--------------|----------------|
| Tuesday | 10:00 AM - 5:00 PM |
| Wednesday | 10:00 AM - 5:00 PM |
| Thursday | 10:00 AM - 5:00 PM |
| Friday | 10:00 AM - 5:00 PM |
| Saturday | 11:00 AM - 4:00 PM |
| Sunday | Closed |
| Monday | Closed |

Staff members mentioned include John Roxburgh and Kai Roxburgh.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.