Fort Thomas Jewelers, located at 2780 Alexandria Way, Highland Heights, KY 41076, is a family-owned jewelry store with a strong reputation for its engagement ring creation and exceptional customer service. With a collective experience of over 100 years among its skilled staff and owners Vince and Renai Keairns, the store specializes in custom jewelry design, repairs, and fine jewelry. They cater to a broad range of needs, from appraisals to manufacturing unique engagement rings, and pride themselves on working closely with clients to create meaningful pieces.

The atmosphere in the store is welcoming and friendly, with staff noted for their professionalism and willingness to accommodate customers' budgets. They also provide an array of services, including jewelry cleaning, watch repairs, and custom designs, ensuring that each customer's experience is personalized and memorable.

*At this time, a total of 432 reviews have been considered for this overview.

Overall Sentiment from Online Customer Reviews:
Positive sentiment stands at approximately 97%, while neutral sentiments account for 2%, and negative sentiments comprise about 1%. Customers frequently praised the store for its knowledgeable staff, quality craftsmanship, and accommodating service.

Best Review:
A customer emphasized the outstanding customer service and expert assistance received during the engagement ring selection process, describing the staff's attention to detail and commitment to ensure a perfect fit for their needs.

Worst Review:
One review noted a less-than-ideal initial interaction, where a customer felt overlooked upon entering the store. However, they acknowledged that their jewelry was returned beautifully polished and repaired in a timely manner, highlighting the quality of the final results.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

| Store Hours |
|---------------------------|
| Tuesday: 9:30 AM - 6:00 PM|
| Wednesday: 9:30 AM - 6:00 PM|
| Thursday: 9:30 AM - 6:00 PM|
| Friday: 9:30 AM - 6:00 PM |
| Saturday: 10:00 AM - 4:00 PM|
| Sunday: Closed |
| Monday: Closed |