Kay Jewelers Polaris Fashion Place, Columbus, OH

Kay Jewelers, located at 1500 Polaris Pkwy., Ste. 2058, Columbus, OH 43240-2126, is a reputable jeweler known for its engagement ring creation and exceptional customer service in Franklin County. The store provides a wide range of services that include engagement ring customization, jewelry maintenance and repair, diamond upgrades, and appraisals. Customers frequently praise the knowledgeable and friendly staff, which includes highly recommended individuals like Ernie, Pat, and Melissa, who are known for their exceptional service and assistance in the selection of jewelry.

Operating hours are as follows:

| Day | Hours |
|-----------|----------------------|
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
| Monday | 10:00 AM - 8:00 PM |

Overall Sentiment from Online Customer Reviews:
Positive sentiment: 75%, Neutral: 15%, Negative: 10%.

The majority of reviews reflect a positive atmosphere, highlighting great customer experiences and quality service, particularly in engagement ring purchases. However, some customers shared dissatisfaction with issues pertaining to sizing and service delays.

Best Review:
Emily commended the staff for their outstanding service while shopping for an engagement ring, noting how helpful and welcoming the staff were during her visit.

Worst Review:
Andrew expressed frustrations regarding a delayed engagement ring order, stating that despite early assurances, the staff failed to notify him about the new timeline, causing undue stress during an important time.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.