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Francis J. Jewelers, located at 1010 Mantua Pike, Woodbury Heights, NJ, specializes in custom engagement ring creation and a wide range of jewelry services. With over 25 years of experience in the jewelry industry, the owner, Fran, is known for his expertise in jewelry design and repair. The store offers a welcoming atmosphere for customers seeking unique, handmade pieces, including engagement rings, bridal jewelry, custom designs, and coin appraisals.
Customer reviews highlight the outstanding service provided by the staff. Reviewers frequently mention the attentive and friendly service, particularly in creating custom engagement rings that reflect personal desires and specifications. Many customers appreciate the fair pricing, quality craftsmanship, and the honest approach of the staff.
However, some customers have reported negative experiences, primarily focused on communication and repair services. Delays in jewelry repairs and dissatisfaction with valuations for gold purchases were noted, indicating a need for improvement in those areas.
The jeweler operates in Gloucester County and provides a variety of services, including jewelry repair, redesign, cleaning, and appraisals.
Overall Sentiment from Online Customer Reviews:
Positive: 80%
Neutral: 10%
Negative: 10%
Best Review: A customer praised Francis J. Jewelers for helping him design a custom engagement ring, highlighting the owner's ability to understand and realize their vision for a stunning piece.
Worst Review: Another customer expressed disappointment with the communication during a repair process, stating that they felt ignored and had to follow up multiple times before receiving their ring back.
Opening Hours:
| Day | Hours |
|------------|----------------------|
| Monday | Closed |
| Tuesday | 10:00 AM - 6:00 PM |
| Wednesday | 10:00 AM - 6:00 PM |
| Thursday | 10:00 AM - 6:00 PM |
| Friday | 10:00 AM - 7:00 PM |
| Saturday | 10:00 AM - 4:00 PM |
| Sunday | Closed |
Staff Members: Fran.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 85%
Total Customer Feedback Reviewed: 44
Store Phone Number: 8568536300
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