Frank Jewelers, located at 19 E Stephenson St, Freeport, Illinois, is a prominent family-owned jewelry store specializing in engagement rings, diamond jewelry, and custom design services. With over 80 years of experience, the Fontana family has built a reputation for outstanding customer service and high-quality craftsmanship. The store not only offers a selection of engagement and wedding rings but also features custom design options and comprehensive jewelry repair services.

The knowledgeable team, including staff members Blake and Gary, is dedicated to assisting customers in creating one-of-a-kind engagement rings tailored to their preferences. With a vast collection of diamonds and fine jewelry, Frank Jewelers provides clients with an exceptional shopping experience, ensuring that each piece celebrates significant life moments.

Overall Sentiment from Online Customer Reviews:
Positive sentiment: 95%
Neutral sentiment: 3%
Negative sentiment: 2%
With a total of 262 reviews reviewed, customers frequently praise the welcoming atmosphere, attentive service, and the quality of the jewelry offered.

**Best Review:**
Sherri highlighted the amazing customer service she received while designing a custom ring from two older pieces, describing the final product as stunning and exceeding her expectations.

**Worst Review:**
One review expressed disappointment regarding a custom ring that had issues with stones falling out shortly after purchase, indicating that the customer anticipated better durability for the price paid.

**Operating Hours:**
| Day | Hours |
|-----------|---------------------|
| Tuesday | 9:30 am - 4:30 pm |
| Wednesday | 9:30 am - 4:30 pm |
| Thursday | 9:30 am - 4:30 pm |
| Friday | 9:30 am - 4:30 pm |
| Saturday | 9:30 am - 3:30 pm |
| Sunday | Closed |
| Monday | Closed |

Staff members mentioned: Blake, Gary.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.