G & L Gems and Jewelry, located at 121 East Pitt St, Bedford, PA 15522, is a well-regarded jeweler serving Bedford County for over 32 years, specializing in custom jewelry and engagement ring creation. The store is noted for its excellent customer service, with many clients praising the knowledgeable and friendly staff, especially Brenda, the manager. Visitors appreciate the unique selection of jewelry available, often stating that G & L offers a much better variety than chain stores.

However, there are some mixed experiences shared in the reviews. While many customers report positive interactions, citing good prices and high-quality repair services, a few have expressed dissatisfaction with the service, mentioning feeling undervalued or that their specific needs were not fully addressed.

Overall Sentiment from Online Customer Reviews:
Positive: 71%
Neutral: 24%
Negative: 5%

Positive sentiments highlight excellent service, great product selection, and good value for repairs, while negative sentiments often stem from isolated instances of perceived indifference from the staff.

**Opening Hours**:
- Tuesday: 10 AM – 5 PM
- Wednesday: 10 AM – 5 PM
- Thursday: 10 AM – 5 PM
- Friday: 10 AM – 5 PM
- Saturday: 9:30 AM – 2:30 PM
- Sunday: Closed
- Monday: Closed

**Staff Members**:
- Brenda Szanca (Manager)

Best Review:
A customer highlighted their positive experience with personalized service while creating a Ruby ring, showcasing the staff's willingness to assist during special occasions.

Worst Review:
A reviewer expressed frustration with the service they received, feeling that the staff was uninterested in helping them find a gold chain they were looking for.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.