Gala Jewelers, located at 2001 Lincoln Way #130, White Oak, PA 15131, is a well-established jewelry store that has been part of the Pittsburgh area's jewelry scene since 1948. Known for its exceptional customer service and personalized approach to engagement ring creation, Gala Jewelers has built a strong reputation among local customers. The store is operated by Chuck Gala, a GIA Graduate Gemologist, and a knowledgeable staff including Teresa, Carrie, and Michele, who bring years of experience in fine jewelry sales.

With a remarkable rating of 4.8 from 174 customer reviews, the overall sentiment reflects strong customer satisfaction, with around 85% positive feedback, 10% neutral, and 5% negative. Customers consistently praise the attentive service and high-quality craftsmanship, particularly noting the expertise in customizing engagement rings to meet individual preferences. Many reviews highlight how staff members are welcoming and spend time understanding customer needs, creating an enjoyable shopping atmosphere.

However, there are some negative reviews noting issues with timeliness, especially regarding communication about repairs and services. Customers have expressed disappointment when expectations weren't met during busy times.

**Operating Hours:**
- Monday: Closed
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 5:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 3:30 PM
- Sunday: Closed

**Staff Members:**
- Chuck Gala (Owner)
- Teresa
- Carrie
- Michele

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

Best Review:
Paul mentioned that the prices at Gala Jewelers are very reasonable when considering the excellent service provided, highlighting the staff's commitment to customer satisfaction.

Worst Review:
Rosalia expressed dissatisfaction with the service after arriving close to closing time, indicating a lack of flexibility from the staff in accommodating her request.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.