G&H Jewelers, located at 45330 Alton Lane, California, MD 20619, provides exceptional services for creating engagement rings, alongside a broad array of fine jewelry and repair services. This third-generation family-owned business is recognized for its commitment to quality, personalized customer interactions, and skilled craftsmanship in custom jewelry design. The staff is highly trained, ensuring a comfortable and no-pressure shopping atmosphere for every customer.
The jeweler specializes in diamond engagement rings and offers a unique in-house custom design service, utilizing the latest technology in CAD and 3D printing. The reviews indicate a dedication to customer satisfaction, with many highlighting the knowledgeable and friendly staff, specifically appreciating the assistance provided by team members.
However, not all feedback has been positive. Some customers have reported feeling undervalued or faced difficulties with custom orders. This highlights a need for improvement in service consistency.
Overall sentiment from online customer reviews:
Positive: 70%
Neutral: 20%
Negative: 10%
Highlight Reviews:
Best Review: Cathy's review praises the team for their excellent service with restoring jewelry, emphasizing their helpful approach and the success they had with various purchases for family occasions.
Worst Review: Nathan expressed disappointment in the customer service, stating that he felt rushed and unappreciated when seeking assistance for a simple task.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
**Operating Hours:**
- Monday: 10 AM - 6 PM
- Tuesday: 10 AM - 6 PM
- Wednesday: 10 AM - 6 PM
- Thursday: 10 AM - 6 PM
- Friday: 10 AM - 6 PM
- Saturday: 10 AM - 5 PM
- Sunday: Closed
Staff members mentioned include Callie and several other team members.
Positivity Score: 80%
Total Customer Feedback Reviewed: 250
Store Phone Number: 3018621100