The Gold Rush Jewelers in Murray, Kentucky, offers a range of services, including engagement ring creation and in-house jewelry repair performed by an experienced staff, including Master Jeweler Garth. With a current rating of 4.6 based on 50 reviews across various platforms, the store has established a reputation for quality craftsmanship and customer service in Calloway County.
Customers frequently commend the friendly and knowledgeable staff, noting their willingness to assist with various jewelry needs, specifically praising the engagement ring resizing and restoration services. The atmosphere is described as welcoming, with many positive remarks highlighting the attentive service received during visits.
Conversely, some reviews express dissatisfaction, particularly with a rude interaction involving a customer seeking a free ring sizing service. This incident illustrates the variability in customer experience reported by visitors.
Overall Sentiment from Online Customer Reviews:
- Positive: 84%
- Neutral: 10%
- Negative: 6%
Opening Hours:
- Monday to Friday: 10 AM - 5 PM
- Saturday: 10 AM - 3 PM
- Sunday: Closed
Staff Members Mentioned:
- Garth (Master Jeweler)
Best Review:
Arthur praised the store for its friendly and knowledgeable staff, highlighting a seamless experience in resizing his engagement ring.
Worst Review:
Grant described a negative experience with staff who were dismissive when he inquired about a service they advertised, leading to a highly frustrating visit.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 89%
Total Customer Feedback Reviewed: 53
Store Phone Number: 2707531968