Gem Jewelers, located at 12 E Broadway, Derry, NH, is known for its outstanding engagement ring creation and exceptional customer service. With a reputation built over nearly four decades, this jeweler combines high-quality materials with personalized design options to bring customer visions to life. The store is operated by experienced staff who prioritize customer satisfaction, providing a welcoming environment for those seeking custom jewelry solutions.

In reviewing a total of 33 reviews, it is clear that Gem Jewelers excels in engagement ring creation and provides a fair selection of pricing. Customers frequently mention the helpfulness and knowledge of the staff, particularly praising the attention to detail in custom designs. Positive sentiments highlight the beautiful custom rings and the store's commitment to quality service. However, there have been some negative experiences reported regarding customer service inconsistencies, specifically in interactions that felt dismissive.

Overall Sentiment from Online Customer Reviews:
- Positive: 75%
- Neutral: 15%
- Negative: 10%

**Highlight Reviews:**

**Best Review:** Robin Montgomery expressed that Gem Jewelers offers awesome service with very competitive prices, highlighting the friendly atmosphere of the store.

**Worst Review:** Joe T. shared a troubling experience where he felt the jeweler did not fulfill a repair properly and accused him of trying to deceive them, leading to a disappointing encounter.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*

**Operating Hours:**
| Day | Time |
|-----------|--------------------------|
| Monday | Closed |
| Tuesday | 9:30 AM – 6:00 PM |
| Wednesday | 9:30 AM – 4:00 PM |
| Thursday | 9:30 AM – 6:00 PM |
| Friday | 9:30 AM – 6:00 PM |
| Saturday | 9:00 AM – 5:00 PM |
| Sunday | Closed |

Staff members mentioned include Greg Germanton, the owner, referenced in multiple reviews for his expertise and service orientation.