The Gem Shop and Diamond Source, located at 110 W Main St, Rockton, IL, is a family-owned jewelry store renowned for its custom engagement ring creation and expert jewelry repair services. The shop emphasizes the artistry and durability of each piece, aiming to create heirlooms that tell a unique story. Customer reviews indicate that the staff, including owners Bruce and Shirley Mueller, are highly regarded for their professionalism and knowledge, contributing to a welcoming atmosphere.

Operating hours are as follows:
- Tuesday to Friday: 10:00 AM - 5:30 PM
- Saturday: 10:00 AM - 5:00 PM
- Closed on Monday and Sunday

With 37 reviews analyzed, the overall sentiment from online customer reviews is primarily positive, showcasing approximately 80% positive feedback, 15% neutral, and 5% negative remarks.

Highlighting the reviews, many customers appreciate the kind and knowledgeable staff, noting the exceptional service provided for their engagement rings. However, a few customers expressed dissatisfaction with the experience related to jewelry repairs, indicating areas for improvement.

Best Review: Sandra commended the Gem Shop for its kind, educated staff and consistently great customer service over many years.

Worst Review: A customer named Sydney expressed disappointment after several years of patronage, specifically regarding a repair that didn't meet her expectations.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Opening Hours:
| Day | Hours |
|-----------|--------------------|
| Monday | Closed |
| Tuesday | 10:00 AM - 5:30 PM |
| Wednesday | 10:00 AM - 5:30 PM |
| Thursday | 10:00 AM - 5:30 PM |
| Friday | 10:00 AM - 5:30 PM |
| Saturday | 10:00 AM - 5:00 PM |
| Sunday | Closed |

Staff Members Mentioned: Bruce and Shirley Mueller.