Gemaginations, located at 9 North Windsor Avenue in Brightwaters, NY, has been a cherished part of the community for over 30 years. This family-owned jewelry store excels in both wholesale and retail services, with a specialization in custom engagement ring creation and other fine jewelry. The staff, including the owner, provides exceptional customer service, emphasizing a personal touch to each client's jewelry needs.
With a focus on imported gems and on-site jewelry repair, Gemaginations has received praise for its welcoming atmosphere and professional craftsmanship. Customer reviews highlight the staff's knowledge and helpfulness, particularly in guiding clients through the engagement ring selection process.
However, several reviews express concerns about customer service, particularly regarding wait times and instances of feeling overlooked.
Overall Sentiment from Online Customer Reviews:
Positive: 78%
Neutral: 12%
Negative: 10%
- Total reviews analyzed: 32
Best Review: Annie Rock highlighted the superior customer service and quality of jewelry, emphasizing how friendly the staff was while making her feel valued.
Worst Review: McKenzie D. shared a disappointing experience, noting long wait times and lack of personalized attention when shopping for an engagement ring.
Operating Hours:
- Thursday: 10?am–1?pm, 2–5?pm
- Friday: 10?am–1?pm, 2–5?pm
- Saturday: 10?am–1?pm, 2–5?pm
- Sunday: Closed
- Monday: Closed
- Tuesday: 10?am–1?pm, 2–5?pm
- Wednesday: 10?am–1?pm, 2–5?pm
Staff Members:
- Vita
- Raymond
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 84%
Total Customer Feedback Reviewed: 32
Store Phone Number: 6316664181