Gemstone Jewelers, Derby, KS
Gemstone Jewelers, located at 1033 N Rock Rd, Ste 100, Derby, KS 67037, is a noteworthy destination for those seeking personalized jewelry services, particularly in the realm of engagement ring creation. This local jeweler operates in Sedgwick County and is recognized for its dedication to quality and customer satisfaction. The store specializes in custom jewelry design, offering an extensive selection of engagement and wedding rings, along with an array of colorful gemstone options. The owner, Patti Schrag, is a certified gemologist and brings expertise and a warm touch to every customer's experience.
Customer reviews reflect a mix of sentiments towards their services. Many praised the attentive and knowledgeable staff for their exceptional assistance in selecting and creating beautiful jewelry pieces. Positive feedback highlights the welcoming atmosphere and the store's ability to cater to individual styles and budget needs, making it a favorite among couples for engagement rings.
However, some customers expressed concerns regarding service delays and communication issues. A few reviews mentioned frustrations with repairs taking longer than expected, and there were instances of poor customer service, particularly regarding product availability and staff responsiveness.
Overall Sentiment from Online Customer Reviews:
- Positive: 62%
- Neutral: 18%
- Negative: 20%
Opening Hours:
- Sunday: Closed
- Monday: Hours by appointment only
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 5:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 2:00 PM
Staff:
- Patti Schrag (Owner)
Best Review:
A customer praised Patti for her deep knowledge and fair pricing, noting that the store offers unique creations and quality service without the high overhead of larger retailers.
Worst Review:
A customer expressed dissatisfaction with long wait times for ring repairs, mentioning a lack of professionalism among the staff and issues with communication regarding the status of their jewelry.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
