Genoa Jewelers, located at 611 Main St, Genoa, OH 43430, is a family-owned jewelry store that has been serving the community since 1995. Renowned for their exceptional engagement ring creation services, this jeweler offers a range of quality jewelry and repair services. The knowledgeable team, led by Frank and Alice, is known for their friendly and welcoming demeanor, making clients feel like family when they visit.
With a total of 25 reviews, the overall sentiment from online customer reviews is positive. Customers appreciate the high-quality workmanship, excellent customer service, and competitive pricing. Approximately 80% of the reviews are positive, 15% neutral, and 5% negative, indicating a strong reputation in the community.
Positive reviews highlight the outstanding customer care and quality of repairs, emphasizing that the team at Genoa Jewelers truly values their clients. However, some negative feedback points to delays in service, particularly regarding repair timelines.
**Opening Hours:**
- Tuesday: 9:30 AM - 5 PM
- Wednesday: 9:30 AM - 5 PM
- Thursday: 9:30 AM - 5 PM
- Friday: 9:30 AM - 5 PM
- Saturday: 9:30 AM - 1 PM
- Sunday: Closed
- Monday: 9:30 AM - 5 PM
**Staff Members:**
- Frank
- Alice
Overall Sentiment from Online Customer Reviews:
Positive: 80%
Neutral: 15%
Negative: 5%
Best Review:
Andrea expressed appreciation for the amazing customer service and recommended the store for jewelry servicing, noting the delightful chats with staff.
Worst Review:
Jennifer mentioned her disappointment with the repair service, highlighting that the work was not completed in a timely manner, leading her to take her business elsewhere.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 87.5%
Total Customer Feedback Reviewed: 25
Store Phone Number: 4198558411