Georgetown Jewelers, located at 351 Georgetown Square, Wood Dale, IL 60191, with a contact number of (630) 766-4137, offers exceptional services specializing in engagement ring creation and custom jewelry design. Known for their attentive customer service, the store is family-owned and has been serving the community for over 70 years in DuPage County. The staff, including team members like Liz, Tracy, and Scott, is dedicated to ensuring customers find the perfect piece, with personalized consultations that guide clients through selecting diamonds and designing unique rings tailored to individual tastes and budgets.
Positive reviews highlight the helpfulness and professionalism of the staff, with many customers praising their experience in having engagement rings created, appreciated for their vast selection and unique designs. The store typically facilitates a warm, welcoming atmosphere where customers feel valued and informed.
However, a few negative reviews indicate occasional issues with responsiveness and customer service under specific circumstances. Some clients have mentioned feeling rushed or inadequately assisted during their inquiries.
Overall Sentiment from Online Customer Reviews:
Positive: 78%
Neutral: 12%
Negative: 10%
Best Review: Nancy expressed her appreciation for Georgetown Jewelers, commending their vast selection and attentive, knowledgeable staff, particularly highlighting their ability to cater to various budgets with quality merchandise.
Worst Review: Megan shared her dissatisfaction with the staff's rudeness when seeking assistance with a high-value ring, indicating a lack of professionalism and support during her visit.
Opening Hours:
- Monday: Closed
- Tuesday: 10:30 AM - 6:00 PM
- Wednesday: 10:30 AM - 6:00 PM
- Thursday: 10:30 AM - 6:00 PM
- Friday: 10:30 AM - 6:00 PM
- Saturday: 10:00 AM - 4:00 PM
- Sunday: Closed
Staff Members:
- Liz
- Tracy
- Scott
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.