Gloria's Jewelry, located at 178 W Washington St Ste A, West Chicago, IL 60185, is a family-owned jewelry store that has been proudly serving the community since 1991. They specialize in custom engagement ring creation, offering excellent customer service with a focus on personalized designs. The store features a skilled team of jewelers, including owner Ed P., who are dedicated to transforming your visions into stunning pieces of jewelry. Services include custom jewelry design, ring resizing, and comprehensive repair options.

With a total of 120 reviews, customer sentiment for Gloria's Jewelry reflects a generally positive atmosphere, with many praising the craftsmanship and customer service.

Overall Sentiment from Online Customer Reviews:
Positive: 81%
Neutral: 15%
Negative: 4%

Positive reviews highlight the knowledgeable and friendly staff, with many customers appreciating the custom creations and quick turnaround times. However, some negative feedback has been noted regarding customer service experiences, indicating that there may be inconsistencies in service quality.

Best Review:
Karla praised Gloria's Jewelry for their beautiful selection and fantastic service, emphasizing the reasonable prices and the amazing custom work by Eddie.

Worst Review:
Pam expressed disappointment with the rude service she experienced when inquiring about resetting her diamond earrings, suggesting that respect for customers could be improved.

**Operating Hours:**
- Monday: Closed
- Tuesday: 9:30 AM - 6:30 PM
- Wednesday: 9:30 AM - 5:00 PM
- Thursday: 9:30 AM - 5:00 PM
- Friday: 9:30 AM - 5:00 PM
- Saturday: 9:30 AM - 5:00 PM
- Sunday: Closed

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*