Gold & Gems Fine Jewelry is a highly regarded jeweler located at 25 N Main St, Ashland, OR 97520, specializing in the creation of custom engagement rings. With a stellar reputation built over decades, the store is celebrated for its exceptional craftsmanship and customer service. Owner Ron Hansen and his family-operated team are known for their dedication to fulfilling customers' unique jewelry desires, often going above and beyond to ensure satisfaction.

The store provides a comprehensive range of services, including custom engagement ring design, jewelry repairs, and resizing. Customers appreciate the detailed, consultative approach taken by the staff, ensuring that every piece is tailored to the couple's vision. Many reviews highlight the friendly atmosphere, expert guidance, and beautiful finished products.

However, customer feedback reveals some mixed experiences. While the majority of clients express elation over their custom pieces and personalized service, a few have mentioned difficulties with communication and timely service.

Overall sentiment from online customer reviews:
- Positive: 85%
- Neutral: 10%
- Negative: 5%

Highlight Reviews:
Best Review: Alison praised the attentive service received while designing a unique engagement ring, commending the thoughtful approach taken by Ron and his team throughout the entire process.
Worst Review: Trey described a disappointing interaction where he felt his needs were dismissed, leading to an unsatisfactory customer experience regarding a simple ring sizing.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Operating Hours:
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 5:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed
- Monday: Closed

Staff Members:
- Ron Hansen (Owner)