Essex Pawn & Jewelry, located at 138 Eastern Boulevard, Baltimore, MD 21221, is highly regarded for its engagement ring creation services alongside its vast array of jewelry, electronics, and tools. The jeweler, known for exceptional customer service, has earned a reputation for fair pricing and a welcoming atmosphere. Staff members, including Howard, Richard, and Brian, are often highlighted for their professionalism and dedication to customer satisfaction. With a clean and safe environment, customers can expect a respectful experience while exploring custom engagement ring designs.

Operating hours are:
- Monday: 10 AM - 7 PM
- Tuesday: 10 AM - 7 PM
- Wednesday: 10 AM - 7 PM
- Thursday: 10 AM - 7 PM
- Friday: 10 AM - 7 PM
- Saturday: 10 AM - 6 PM
- Sunday: Closed

Overall sentiment from online customer reviews:
Positive 65%, Neutral 20%, Negative 15%

Positive reviews praise the friendly service and fair deals, while negative reviews often mention isolated instances of customer dissatisfaction regarding product quality or service interactions.

Best Review: A customer noted the exceptional service and fair treatment provided by the staff, particularly praising Howard for his assistance in selecting and designing a beautiful engagement ring.

Worst Review: One customer expressed frustration over receiving defective products, feeling misled about the quality of items sold, specifically mentioning issues with a lawn mower and weed whacker.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.