Grace Jewelers in Gainesville VA

Grace Jewelers, located at 14059 Promenade Commons Street in Gainesville, VA, is a charming family-owned jewelry store that delights customers with its custom engagement ring creations and personalized services. Nestled in Prince William County, this gem boasts a solid reputation backed by numerous positive client experiences and 96 insightful reviews.

The owner, Sovanna, along with his dedicated team, excels at transforming customer dreams into stunning reality. Shoppers appreciate the warm and supportive atmosphere, where the staff is always eager to listen to their visions for engagement rings while providing expert insights. Many customers have noted how the ability to create custom pieces sets Grace Jewelers apart from larger chain stores, making the experience feel special and tailored just for them. While the overall sentiment leans heavily positive, some customers have encountered occasional delays or service miscommunications.

Customer Sentiment: Approximately 80% of customers are highly satisfied with their experiences, while 10% have reported neutral feelings and 10% have expressed disappointment.

Opening Hours:
- Monday to Friday: 10:00 AM – 6:00 PM
- Saturday: 10:00 AM – 6:00 PM
- Sunday: Closed

Best Review: Marcus praised Grace Jewelers for an outstanding experience, describing the staff's dedication to customer service and their exceptional attention to detail in matching a gold chain with a family heirloom pendant.

Worst Review: Kelly expressed significant frustration over her engagement ring resizing, stating that communication was lacking and she felt like her time had been wasted during the process.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.