Grace Jewelers in Black Mountain NC
Grace Jewelers, located at 106 Broadway Avenue, Black Mountain, NC, operates in Buncombe County and has been a cherished destination for custom jewelry since 1999. With a reputation for crafting exquisite engagement rings, this family-owned store is helmed by Nathaniel Ruland, who carries on the legacy of his father, David. The staff, including Judah Ruland and Hawks Ruland, is known for their welcoming service and expertise in jewelry design, ensuring a personalized experience for each customer.
Grace Jewelers offers a range of services, including custom jewelry design, bridal jewelry, jewelry restoration, and watch repair. With 251 reviews, the general sentiment indicates a strong customer appreciation for their commitment to quality and service.
Overall Sentiment from Online Customer Reviews:
- Positive: 87%
- Neutral: 5%
- Negative: 8%
Customers frequently praise the friendly and attentive nature of the staff, who are dedicated to helping you find the perfect engagement ring. Many reviews highlight the exceptional craftsmanship and custom designs offered, making it a preferred choice when it comes to marking special occasions.
However, a few negative experiences mainly revolve around pricing and customer service, especially regarding ring sizing fees and product return policies, which have left some customers feeling dissatisfied.
| Opening Hours |
|---------------------|
| Tuesday: 12:00 PM - 5:00 PM |
| Wednesday: 12:00 PM - 5:00 PM |
| Thursday: 12:00 PM - 5:00 PM |
| Friday: 12:00 PM - 5:00 PM |
| Saturday: 12:00 PM - 5:00 PM |
| Sunday: Closed |
| Monday: Closed |
Staff Members:
- Nathaniel Ruland
- Judah Ruland
- Hawks Ruland
Best Review:
Briana notes that Grace Jewelers stands out for its dedication to clients, highlighting their custom pieces and original designs that cater to various preferences.
Worst Review:
Cindy expressed her frustration over being charged for a ring box after spending a significant amount on a ring repair, leading her to decide against returning to the store.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
