Grader Jewelers is a third-generation family-owned jewelry store located at 500 Long Hill Rd, Groton, CT 06340, known for its exceptional engagement ring creation and dedicated customer service. The store prides itself on offering a personalized experience with a wide range of fine quality jewelry, including custom designs, estate pieces, and diamond collections. The knowledgeable staff, including owner Mark Grader and sales associate Andrea Grader, are recognized for their helpfulness and expertise, making it a popular choice among locals in New London County.

Operating Hours:
- Tuesday: 9:30 AM - 5:30 PM
- Wednesday: 9:30 AM - 5:30 PM
- Thursday: 9:30 AM - 7:00 PM
- Friday: 9:30 AM - 5:30 PM
- Saturday: 9:30 AM - 3:00 PM
- Sunday: Closed
- Monday: Closed

Overall Sentiment from Online Customer Reviews:
The reviews gathered from various platforms indicate a mixed sentiment towards Grader Jewelers. Approximately 65% of customers expressed positive sentiments, highlighting the friendly and knowledgeable staff as well as the beautiful selection of jewelry. However, about 25% shared negative experiences, particularly concerning customer service and repair quality. The remaining 10% of reviews were neutral.

Best Review:
Amy commended Grader Jewelers for their excellent service and knowledgeable staff during her search for engagement rings, stating that they created a comfortable environment without pressure.

Worst Review:
Frances noted dissatisfaction with the staff's questioning of the sentimental value of her wedding ring, feeling that the approach was inappropriate and expressed concern about repairs being sent to third parties.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Staff Members Mentioned:
- Mark Grader
- Andrea Grader