Grader Jewelers, located at 561 W Main St, Norwich, CT, is a treasured family-owned jewelry store celebrated for its engagement ring creation and exemplary customer service. Founded in 1962, the business has developed a strong reputation in New London County, with a devoted staff that includes team members like Wendy and Heidi, who are recognized for their knowledgeable and friendly service. Customers have praised the personalized experience they receive when selecting and designing engagement rings, emphasizing the attentive service that ensures they find the perfect piece.

In total, 67 reviews were examined, providing insight into the customer experience at Grader Jewelers. The overall sentiment from online customer reviews indicates a high level of satisfaction, with approximately 85% of sentiments being positive, 10% neutral, and 5% negative.

While many customers highlighted their appreciation for the helpful and non-pushy staff, there were some concerns regarding pricing and the quality of repairs. Reviews reflect a commitment to ensuring customer satisfaction in both service and product offerings, illustrating a balance between unique jewelry pieces and a welcoming atmosphere.

**Operating Hours:**
| Day | Hours |
|-----------|--------------------|
| Monday | Closed |
| Tuesday | 9:30 AM - 5:30 PM |
| Wednesday | 9:30 AM - 5:30 PM |
| Thursday | 9:30 AM - 7:00 PM |
| Friday | 9:30 AM - 5:30 PM |
| Saturday | 9:30 AM - 3:00 PM |
| Sunday | Closed |

**Staff Members Mentioned:**
- Wendy
- Heidi

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

Best Review:
A customer named Amy expressed high satisfaction with her experience, noting the knowledgeable staff and the pressure-free environment when selecting an engagement ring.

Worst Review:
A reviewer named Frances criticized the staff for questioning the sentimental value of her wedding ring during a repair inquiry, highlighting a lack of sensitivity in customer service.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.