Grady's Jewelers, located at 317 Laurel St, Conway, SC 29526, operates with a commitment to exceptional service in Horry County. With over 54 years of experience, this family-owned jewelry store offers a range of services, including custom engagement ring creation, repairs, and a selection of beautiful jewelry. The knowledgeable staff, led by Dawn, the second-generation owner, focuses on providing a personal touch and ensuring customer satisfaction.

This jeweler is well-regarded for its friendly atmosphere and commitment to quality. Many customers appreciate the reasonable pricing and exemplary customer service. Positive reviews highlight the helpfulness of the staff and the excellent craftsmanship of custom pieces. However, not all experiences have been positive; some customers reported dissatisfaction due to high repair costs and various service issues.

Overall Sentiment from Online Customer Reviews:
Positive: 80%
Neutral: 10%
Negative: 10%

**Highlighted Reviews**:
Best Review: A customer noted that Grady's Jewelers provides outstanding customer service and an impressive selection of fine jewelry, consistently going above and beyond to meet their needs.
Worst Review: Another customer expressed dissatisfaction with the high repair costs and stated that there was a lack of communication regarding service timelines.

**Opening Hours**:
- Tuesday to Friday: 10:00 AM - 5:30 PM
- Saturday: 10:00 AM - 3:00 PM
- Closed Sunday and Monday

**Staff Members**:
- Dawn (Owner & Jeweler)

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.