Tony Grasso Jewelers, located at 1 S Main St UNIT 5, Lodi, NJ 07644, is a reputable jewelry store known for its exceptional engagement ring creation services. The shop operates in Bergen County and has earned a solid reputation for offering quality craftsmanship and personalized customer service. With a rating of 4.7 based on 24 reviews across multiple platforms, the store has garnered positive sentiments for its dedicated staff, including names like Freddy and Debbie, who are praised for their helpfulness and attention to detail.
The store is open Tuesday through Saturday from 11 AM to 3 PM and is closed on Sundays and Mondays. Customers have highlighted the friendly and welcoming atmosphere, with many appreciating the low-pressure environment that allows for a more pleasant shopping experience.
However, not all feedback has been positive. Some reviews indicate dissatisfaction, particularly regarding repair services, where issues like delayed fixes and damage to jewelry were mentioned. Despite these concerns, the overall sentiment remains favorable among the majority of customers.
Overall Sentiment from Online Customer Reviews:
- Positive: 77%
- Neutral: 17%
- Negative: 6%
Best Review: Carrie noted that if one is looking for quality jewelry at a good price, Tony Grasso Jewelers is the place to go, reflecting a strong recommendation based on favorable pricing and service.
Worst Review: L expressed disappointment, stating they felt ripped off after their wedding ring was damaged and not properly fixed, indicating a significant concern with repair service quality.
Operating Hours:
- Tuesday: 11 AM - 3 PM
- Wednesday: 11 AM - 3 PM
- Thursday: 11 AM - 3 PM
- Friday: 11 AM - 3 PM
- Saturday: 11 AM - 3 PM
- Sunday: Closed
- Monday: Closed
Staff: Freddy, Debbie
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 85.5%
Total Customer Feedback Reviewed: 24