Gray & Sons Jewelers, located at 9595 Harding Ave, Miami Beach, FL 33154, operates in Miami-Dade County and has established a reputation as a premier destination for engagement ring creation and fine jewelry services. The skilled team is led by owner Keith Gray and includes knowledgeable staff like Viktoria Peshkur and Jackie, who are praised for their professionalism and exceptional customer service. They offer a range of services, including custom engagement ring design, jewelry repair, and evaluation.

Throughout the collection of 558 reviews analyzed, there is a mix of sentiments. Positive feedback highlights the outstanding customer service and the quality of craftsmanship in creating engagement rings, with many customers expressing satisfaction with their purchase experience. However, some negative reviews point to frustrations regarding pricing and perceived dishonesty in trade evaluations.

Overall Sentiment from Online Customer Reviews:
Positive: 80%
Neutral: 10%
Negative: 10%

**Opening Hours:**
- Monday to Saturday: 10:00 AM - 5:00 PM
- Sunday: Closed

**Staff Members Mentioned:**
- Keith Gray
- Viktoria Peshkur
- Jackie

Best Review:
A customer praised the engaging and helpful service offered by staff members like Viktoria, noting that she provided exceptional assistance in selecting the perfect engagement ring, enhancing their experience at the jeweler.

Worst Review:
One reviewer expressed disappointment regarding a high quote for watch repair services, feeling that the shop's pricing practices were unfair and suggesting that the establishment had become a "ripoff."

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.