John Greenan Jewelers, located at 15612 Old Columbia Pike, Burtonsville, MD, has earned its reputation as a beloved local destination for engagement ring creation and jewelry services. This family-owned jewelry store has been serving the community since 1947, reflecting a commitment to quality and customer care in Montgomery County.
Customers rave about the knowledgeable and friendly staff, led by Eddie Greenan, who are always ready to help you design the perfect ring that matches your vision and budget. The atmosphere is warm and welcoming, creating a sense of community that makes visiting feel like a family affair. Many reviews highlight the personalized service and attention to detail that make the engagement ring buying experience special. Customers appreciate the honest guidance and the option to create custom pieces tailored to their needs.
While the store mostly receives positive feedback, a small percentage of customers have noted issues with resizing services or felt their concerns were not addressed as thoroughly as hoped.
Customer Sentiment: Approximately 80% of customers are highly satisfied with their experience, while 10% have expressed neutral feelings and 10% encountered issues.
Opening Hours:
- Monday: 10:00 AM – 5:00 PM
- Tuesday: 10:00 AM – 4:00 PM
- Wednesday: 10:00 AM – 5:00 PM
- Thursday: 10:00 AM – 5:00 PM
- Friday: 10:00 AM – 5:00 PM
- Saturday: 10:00 AM – 2:00 PM
- Sunday: Closed
Best Review: Erik praised the store as the ideal family-owned shop, commending the helpful and polite staff who made his experience comfortable.
Worst Review: Ashley expressed disappointment over a custom ring job, feeling disrespected by the staff during her visit and questioning the quality of the work done.
This overview is based on customer feedback gathered from Yelp, Google, and Facebook.
Positivity Score: 85%
Total Customer Feedback Reviewed: 58