Grobet File Company of America, located at 750 Washington Ave, Carlstadt, NJ 07072, operates in Bergen County and is renowned for its extensive collection of tools and supplies for jewelers, among other craftsmen. Known for their large product selection—including tools essential for engagement ring creation—Grobet caters both to professionals and hobbyists in the jewelry industry.

The customer reviews gathered provide a mixed perspective on the store's services. Positive feedback highlights the quality of products and supportive customer service. Notably, some customers appreciate the professionalism of the staff and particularly commend their engagement ring tools. On the other hand, several negative reviews mention issues with customer service, citing instances of rudeness and lack of responsiveness as areas for improvement.

Overall Sentiment from Online Customer Reviews:
Positive: 40%
Neutral: 20%
Negative: 40%

Best Review:
A customer named Erik praised the exceptional quality of Grobet’s products and emphasized their consistent reliability, indicating a strong endorsement of the tools offered for jewelry making.

Worst Review:
Cindy commented on her unsatisfactory interaction with a staff member, calling the customer service "the worst" and describing her experience as unhelpful when she sought assistance.

Operating Hours:
Monday: 8:15 AM – 4:45 PM
Tuesday: 8:15 AM – 4:45 PM
Wednesday: 8:15 AM – 4:45 PM
Thursday: 8:15 AM – 4:45 PM
Friday: 8:15 AM – 4:45 PM
Saturday: Closed
Sunday: Closed

Staff members mentioned include Dorothy, who serves as the VP of Sales.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.