Timeless Diamonds, located at 3001 White Bear Ave Suite 2019, Maplewood, MN 55109, is a jewelry store with a growing reputation for exceptional service and quality engagement ring creation. The owner, Jenny Guan, brings extensive experience from her previous role at Hoff Diamonds, where she excelled for fifteen years.

Customers have noted the attentive staff, who prioritize personalized service without pressure, allowing clients to explore a wide selection of beautiful jewelry at reasonable prices. The store offers a variety of services including jewelry repair and custom engagement rings, fostering a welcoming atmosphere for all visitors.

However, the store also has its share of critiques. Some customers have reported dissatisfaction regarding communication and post-purchase service issues, leading to negative experiences that detracted from its otherwise promising reputation.

Overall Sentiment from Online Customer Reviews:
Positive: 55%
Neutral: 30%
Negative: 15%

Best Review: Ken praised the staff for their amazing customer service and wide selection of styles, highlighting a positive atmosphere in the store.
Worst Review: Lisa expressed disappointment due to poor customer service experiences, mentioning issues with cleaning charges and the handling of her engagement ring.

**Opening Hours:**
- Monday: 10 AM - 8 PM
- Tuesday: 10 AM - 8 PM
- Wednesday: 10 AM - 8 PM
- Thursday: 10 AM - 8 PM
- Friday: 10 AM - 8 PM
- Saturday: 10 AM - 8 PM
- Sunday: 11 AM - 6 PM

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.