Harbor Goldsmith, located at 680 Bald Eagle Dr, Marco Island, FL, is renowned for its exceptional engagement ring creation and personalized service. This family-owned jeweler has built a solid reputation over the years, specializing in custom pieces, repairs, and an extensive selection of fine diamonds and precious gemstones. The skilled staff, including notable jeweler Richard, are dedicated to crafting unique designs that match the visions of their customers.
With a stellar rating of 4.4 from 7 Yelp reviews and a 4.8 from 16 Facebook votes, customer sentiment reflects a dedication to excellence. Patrons commend the quality craftsmanship, responsive and friendly service, and the welcoming atmosphere of the store. However, there are mixed experiences reported, with some customers mentioning dissatisfaction with the attitude of the owner during service interactions.
Operating hours are as follows:
- Monday: 9:30 AM - 5:30 PM
- Tuesday: 9:30 AM - 5:30 PM
- Wednesday: 9:30 AM - 5:30 PM
- Thursday: 9:30 AM - 5:30 PM
- Friday: 9:30 AM - 5:30 PM
- Saturday: 9:30 AM - 2:00 PM
- Sunday: Closed
**Overall Sentiment from Online Customer Reviews:**
Positive: 80%
Neutral: 10%
Negative: 10%
Best Review:
Pat observed that Harbor Goldsmith offers a great selection of custom jewelry, with the staff being particularly helpful throughout the process. They appreciated the skilled craftsmanship and quick service, highlighting a positive experience with their project.
Worst Review:
Tracy expressed extreme dissatisfaction with the owner's behavior, describing an aggressive encounter regarding a repair service. This left a lasting negative impression, making them hesitant to trust the establishment in the future.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 85%
Total Customer Feedback Reviewed: 16