Hatfield & Co Jewelers, located at 20 E Main St, Torrington, CT, has a rich history as a go-to destination for custom engagement rings. Despite being a community landmark for 30 years, the store has faced challenges and is now permanently closed, as confirmed by various reviews and news articles.

While in operation, customers appreciated the unique designs and craftsmanship provided by the team, which included the owner, Lisa Soliani. Many reviews highlighted the welcoming atmosphere and personalized service, ideal for those looking to create a meaningful piece for their loved ones. However, there were notable concerns regarding craftsmanship quality and customer service, with some expressing disappointment after alterations to valuable pieces.

Customer Sentiment: Approximately 60% of customers had a positive experience, while around 30% reported issues related to craftsmanship and service.

Best Review: Christopher praised the professionalism and community spirit of Hatfield & Co, sharing that he had enjoyed a long and positive relationship with the store since its opening.

Worst Review: Lora shared a negative experience, expressing dissatisfaction with the service received on a repair for her engagement ring, culminating in having to seek help elsewhere.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.