Hawthorne Jewelers, located at 200 Diamond Bridge Ave, Hawthorne, NJ, is known for its range of jewelry services, particularly in custom engagement ring creation. With a contact number of (973) 636-0019, the store operates with the following hours:

| Day | Hours |
|-----------|------------|
| Thursday | 10 am – 4 pm |
| Friday | 10 am – 4 pm |
| Saturday | 10 am – 3 pm |
| Sunday | Closed |
| Monday | Closed |
| Tuesday | 10 am – 4 pm |
| Wednesday | 10 am – 4 pm |

The jeweler offers services including custom jewelry design, watch repairs, resizing, and gold buying. Customers have praised the craftsmanship, with particular mention of the services provided by Gary, who has been recognized for his excellent repair work and customer service. Positive reviews highlight great quality and reasonable pricing of jewelry, as well as friendliness and eagerness to help amongst the staff.

However, there are also critical sentiments expressed, especially regarding customer service, with a few reviewers noting experiences of being charged excessively for repairs and expressing dissatisfaction with prior work quality.

Overall Sentiment from Online Customer Reviews:
- Positive: 75%
- Neutral: 10%
- Negative: 15%

Best Review: Linda praised the gorgeous, high-quality pieces at reasonable prices and commended the jeweler as a valuable member of the community.

Worst Review: John expressed frustration over the unprofessional response from the owner about a repair on a necklace which had previously been serviced, leading him to decide against returning to the store.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.