Michael W. Hayes Designer Goldsmith, located at 28200 Miles Road, Suite F in Solon, OH, is a cherished local jewelry studio known for its custom engagement ring creation and exceptional craftsmanship. Serving Northeast Ohio, this family-owned business has developed a loyal following, driven by Michael Hayes' artistic vision and dedication to quality.

The team at Michael W. Hayes includes talented jewelers and gemologists who take pride in creating one-of-a-kind pieces tailored to each customer's unique desires. Many customers rave about the personalized service they receive, noting that staff members are knowledgeable and willing to go the extra mile to ensure satisfaction. However, some feedback suggests that there can be occasional frustration regarding wait times and communication lapses.

Customer Sentiment: Approximately 80% of customers express high satisfaction with their experience, while about 10% remain neutral and 10% have reported issues.

Opening Hours:

Tuesday to Friday: 12:00 PM – 5:00 PM
Saturday: 10:00 AM – 5:00 PM
Sunday and Monday: Closed

Best Review: Sara praised the staff's extensive knowledge and the honest guidance they provided while she inquired about estate jewelry, leading her to feel confident in her decisions.

Worst Review: Vadim recounted a negative experience with customer service, feeling he was overcharged for a simple repair without proper communication about the costs.

This overview is based on customer feedback gathered from Yelp, Google, and Facebook.