Helker Jewelry, located at 80 E Main St, Platteville, WI, is a well-established jeweler with a focus on personalization, particularly in engagement ring creation. The store has been serving the Platteville community since 1947, operating under the ownership of Chris and Sarah Justmann. Customers appreciate the thoughtful and knowledgeable staff, including Chris, a goldsmith overseeing jewelry repairs and custom designs, as well as certified gemologist Gene Dietzel.

Offering services ranging from engagement ring design to jewelry and watch repairs, Helker Jewelry prides itself on its attentive customer service and ability to cater to individual preferences. Many clients have praised the speedy turnaround time for repairs and the wide selection of fine jewelry available.

However, some customers have experienced delays, particularly concerning repair timelines, leading to an overall mixed sentiment.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 10%
Negative: 15%

Positive experiences highlight the exceptional service and personalization available at Helker Jewelry. Customers have noted the pleasant atmosphere and the staff's dedication to ensuring customers find the perfect piece for special occasions.

Negative reviews indicate concerns regarding inconsistent service and wait times, with some customers expressing dissatisfaction at not receiving timely updates on their repairs.

Best Review:
Nicole Connor shared appreciation for the exceptional service received during her engagement ring shopping process, noting the staff's genuine commitment to helping clients.

Worst Review:
Mike Shields expressed frustration over the store not being open during posted hours, resulting in wasted time and lack of communication.

Opening Hours:
- Monday: 10:00 AM - 5:00 PM
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 5:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 2:00 PM
- Sunday: Closed

Staff Members:
- Chris Justmann (Owner and Goldsmith)
- Gene Dietzel (Graduate Gemologist and Certified Master Watchmaker)

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.