Henry's Jewelry, located at 77 Essex St, Lawrence, MA 01840, is a distinguished jewelry store known for its exceptional engagement ring creation and services. With a strong focus on customer satisfaction, this family-run business has earned a solid reputation in the Merrimack Valley. The store offers a range of custom jewelry design options, including engagement rings, wedding bands, and repairs. Customers appreciate the inviting atmosphere and attentive staff, which includes owner Eric Mane and team members like Arlene Torres, Ronald Peña, and Jose Peña, who bring extensive experience and craftsmanship to every piece.

The store operates with transparency and prides itself on providing fair pricing and quality workmanship. Customer reviews reflect a high level of satisfaction, particularly with the personalized service during the engagement ring creation process. While most reviews are positive, there are occasional critiques regarding specific experiences.

Overall Sentiment from Online Customer Reviews:
Positive sentiments account for 88%, while neutral sentiments make up 10%, and negative sentiments comprise about 2%. Customers generally express appreciation for the quality of work and customer service, although a few have shared concerns related to individual experiences.

**Opening Hours:**
- Monday to Friday: 10:00 AM - 5:30 PM
- Saturday: 10:00 AM - 3:00 PM
- Sunday: Closed

**Staff Members:**
- Eric Mane: Owner & Store Manager
- Arlene Torres: Business Manager
- Ronald Peña: Marketing Manager
- Jose Peña: Bench Jeweler

Best Review:
A customer praised Henry's Jewelry for the outstanding engagement ring resizing service, noting the thorough inspection and quick turnaround, resulting in a perfectly sized ring.

Worst Review:
A customer expressed disappointment with the repair service, stating their jewelry broke again shortly after being repaired, leading to a negative perception of the quality of work.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.