Herricks Jewelers, located at 2449 Jericho Turnpike, New Hyde Park, NY 11040, is a well-regarded establishment in Nassau County specializing in fine jewelry, particularly noted for their engagement ring creation and exceptional customer service. With a phone number of (516) 742-4590, they offer a comprehensive range of services, including jewelry sales, repairs, custom designs, appraisals, and watch repairs.
The store operates with the following hours:
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 5:30 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 5:00 PM
- Sunday/Monday: Closed
Staff at Herricks Jewelers, including owners John and Mike, are noted for their friendly and knowledgeable service, often making customers feel like part of the family. Reviews highlight the personalized attention provided during the engagement ring selection process, with many praising the patience and expertise of the employees.
Overall Sentiment from Online Customer Reviews:
- Positive: 83%
- Neutral: 10%
- Negative: 7%
Positive experiences largely revolve around the attentive service, affordable pricing, and quality of the jewelry. Customers frequently mention the kindness and willingness of the staff to accommodate individual needs during the jewelry selection process. Conversely, some negative reviews reflect occasional lapses in service and communication, particularly concerning repairs.
Best Review:
Cindy U. highlighted the exceptional experience with Herricks Jewelers, praising the staff for their warmth and professionalism, and expressed satisfaction with the beautiful jewelry and elegant presentation.
Worst Review:
A customer named Bryan B. expressed disappointment after receiving his Omega watch, which had issues with its battery replacement, initially leading to frustration. However, he later noted the store's responsiveness and willingness to correct the mistake.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Staff Members Mentioned:
- John
- Mike
Positivity Score: 88%
Total Customer Feedback Reviewed: 49