Herzog Jewelers, located at 2501 Dixie Highway, Ft. Mitchell, KY 41017, is a family-owned jewelry store that has been serving the community for over a century. Specializing in the creation of custom engagement rings and offering a wide array of high-quality jewelry, Herzog Jewelers prides itself on exceptional customer service and craftsmanship. With a team of knowledgeable staff, including owners Joe and Ted Koester, customers can expect a personalized experience tailored to their needs.

The store provides various services, including in-house jewelry repairs and consultations for custom designs, making it a popular destination for couples looking for the perfect engagement ring. Customers have praised the friendly atmosphere and the extensive selection of unique pieces, often commending the staff for their expertise and assistance throughout the buying process.

On the other hand, some feedback highlights occasional communication issues regarding repairs and slower response times. However, the overall sentiment reflects a commitment to resolving any concerns that arise.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

**Highlight Reviews**
Best Review: Zach expressed his utmost satisfaction with Herzog Jewelers, noting the exceptional service he received while selecting an engagement ring. He appreciated the staff's knowledge, transparency, and ability to cater to his specific needs, resulting in a beautiful ring that his fiancé loves.
Worst Review: Chris mentioned experiencing a delay in communication regarding a necklace repair, expressing frustration over the process and a hope that the service would improve in the future.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

**Operating Hours:**
Mon: Closed
Tue: 10:00 AM - 5:30 PM
Wed: 10:00 AM - 5:30 PM
Thu: 10:00 AM - 5:30 PM
Fri: 10:00 AM - 5:30 PM
Sat: 10:00 AM - 4:00 PM
Sun: Closed

**Staff Members:**
Joe Koester
Ted Koester