Hess & Co. Jewelers, located at 22 South Main Street, Lexington, VA 24450, is a family-owned establishment known for its exceptional engagement ring creation services. With over a century of experience in the jewelry business, the store prides itself on offering a personalized experience for customers. The business is operated by Eddie and Barbara Clowser, who have built a reputation for attention to detail and knowledgeable service.

The store offers a wide range of services, including custom jewelry design, jewelry repairs, ring sizing, and engraving, making it a comprehensive destination for engagement ring shoppers in Rockbridge County. Customers report a relaxed and friendly atmosphere, and the presence of on-site jewelers allows for a hands-on experience in creating unique engagement pieces.

Overall, Hess & Co. Jewelers has received a total of 38 reviews.

Overall Sentiment from Online Customer Reviews:
Positive: 84%
Neutral: 11%
Negative: 5%

Highlights from customer feedback indicate a strong appreciation for the staff's friendly demeanor and expert knowledge in jewelry design. However, there are concerns regarding some experiences that customers felt were unprofessional.

Best Review:
Stephanie mentioned that Hess & Co. is her go-to place for once-in-a-lifetime jewelry pieces, praising their excellent customer service and repair capabilities.

Worst Review:
Nicole expressed dissatisfaction with the company's handling of a transaction involving a ring bought for her son, finding the staff's response to be unprofessional and dismissive.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Opening Hours:
- Monday to Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 3:00 PM
- Sunday: Closed

Staff: Eddie and Barbara Clowser